Delivery and Return Policy for Diahann Boutique



Returns

We will accept returns for change of mind purchases (excluding sale items), the customer will be refunded on the return of the garment. When returning women's fashion and other items, you must fill out the returns survey provided with details of the reason why you wish to return your item. All items are quality controlled and checked for any faults before they are dispatched to customers. If for any reason you are not completely satisfied or should you receive any item not in perfect condition please contact us immediately. Returns that are damaged or soiled will not be accepted and may be sent back to the customer and a refund denied. Any women's fashion garments with special care instructions should be handled with extra care to prevent any damage occurring.

You must return purchases with supporting documentation and in original condition, with all labels and swing tags still attached up to 7 days from purchase date. Items returned without a receipt or after 7 days from the date of purchase will not be refunded unless you have contacted us and we have consented to the late return or missing receipt. Returns from Australia and all other international will be accepted up to 20 days from the date of purchase. We recommend using a track and trace courier as the safest option for returns. We will not be held responsible for any returns that fail to make it to us. We have endeavoured to display accurately the colours of our women's fashion items and products appearing in our online store, however, due to colour variations in computer monitors we cannot guarantee the colours displayed will be completely accurate.

We do not accept any returns or exchanges on sale items.

Exchanges

We will exchange a garment for a different size (excluding sale items). If an alternative size is not available we will offer your preference of exchanging for another garment or a full refund. For exchanges we recommend you email us with details of your request at sales@diahannboutique.co.nz to ensure your re-order. Any exchanges made will be charged for postage. Exchanges sent within New Zealand will be charged to the customer at a flat rate of $7.00. Exchanges sent to Australia will be charged a flat rate of $10.00. Exchanges sent internationally will be charged a flat rate of $20.00

For any additional information concerning our returns policy please contact us on 06 8775327 or email sales@diahannboutique.co.nz.

Delivery & Shipping

All New Zealand orders of women's fashion and accessories will be delivered within 2-3 working days. All orders NZD$100 or more shipped within New Zealand will be free of delivery charges, however for any exchanges once the original order has been sent, the customer will be charged for postage. All orders to Australia will be delivered within 5-10 working days. All other international orders will be delivered within 10 working days. Overseas orders to Australia will be charged to the customer at a flat rate of $10.00. International orders will be charged to the customer at a flat rate of $20.00. Any exchanges sent within New Zealand will be charged to the customer at a flat rate of $7.00.

Items can only be sent to a physical address, no PO boxes or private bags.

A tracking number for all packages will be sent to you via email after your order has been processed and dispatched.

Cancellations

Once you have placed an order it cannot be cancelled. If however you are not satisfied with your order, for any reason, please contact us on (06) 8775 327 International 00 64 6 8775 327.

Faulty Goods

Goods are faulty where a manufacturing fault occurs within six months of purchase. If goods are faulty we will meet our obligations under the Consumer Guarantee Act to provide a remedy. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

Pricing

All prices displayed in our online store are represented in New Zealand currency (NZD). Prices are inclusive of New Zealand government goods and services tax, (GST), of 15%. All prices are correct at time of publication, however we reserve the right to alter prices for legitimate purposes at any time. Sale prices may vary on items between our online store and our in-store boutique. Credit card transactions are processed in New Zealand. All custom and duty charges are the responsibility of the purchaser.

Security

We use the secure hosted payment page solution from DPS to process online orders. Customers can see their cards being authorized and debited in real time, all in an SSL secure environment. The hosted payment page enables us to offer customers a safe and speedy online shopping experience. If you are under 16 you must let your parent or guardian know about Diahann Boutique Women's Clothing Online shopping terms and conditions before you register to use this site or any of this sites service. We reserve the right to only accept orders from those over 18.

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