Returns

We will accept returns for change of mind purchases (excluding sale items), the customer will be refunded on the return of the garment. When returning women's fashion and other items, you must fill out the returns survey provided with details of the reason why you wish to return your item. All items are quality controlled and checked for any faults before they are dispatched to customers. If for any reason you are not completely satisfied or should you receive any item not in perfect condition please contact us immediately. Returns that are damaged or soiled will not be accepted and may be sent back to the customer and a refund denied. Any women's fashion garments with special care instructions should be handled with extra care to prevent any damage occurring.

You must return purchases with supporting documentation and in original condition, with all labels and swing tags still attached up to 7 days from purchase date. Items returned without a receipt or after 7 days from the date of purchase will not be refunded unless you have contacted us and we have consented to the late return or missing receipt. Returns from Australia and all other international will be accepted up to 20 days from the date of purchase. We recommend using a track and trace courier as the safest option for returns. We will not be held responsible for any returns that fail to make it to us. We have endeavoured to display accurately the colours of our women's fashion items and products appearing in our online store, however, due to colour variations in computer monitors we cannot guarantee the colours displayed will be completely accurate.

We do not accept any returns or exchanges on sale items.

Exchanges

We will exchange a garment for a different size (excluding sale items). If an alternative size is not available we will offer your preference of exchanging for another garment or a full refund. For exchanges we recommend you email us with details of your request at sales@www.diahannboutique.co.nz to ensure your re-order. Any exchanges made will be charged for postage. Exchanges sent within New Zealand will be charged to the customer at a flat rate of $7.00. Exchanges sent to Australia will be charged a flat rate of $15.00. Exchanges sent internationally will be charged a flat rate of $25.00

For any additional information concerning our returns policy please contact us on 06 8775327 or email sales@www.diahannboutique.co.nz.

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